Refund policy

This Returns & Refund Policy ("Policy") governs all returns, refunds, and replacements for products purchased from Napelle ("we," "us," "our") at napelle.org. By placing an order, you agree to the terms of this Policy. Please read it in full before requesting a return or refund.

  1. GUARANTEE PERIOD

1.1. Eligible return requests must be submitted within sixty (60) days of the delivery date, as recorded by the carrier's tracking.

1.2. Requests submitted after the 60-day period are not eligible for return, refund, or replacement.

  1. RETURN AUTHORIZATION REQUIRED

2.1. All returns must be authorized in advance. You must contact us at info@fmsgroupnj.com and obtain a Return Authorization (RA) before shipping any item back.

2.2. Items shipped to us without a Return Authorization will not be accepted, processed, tracked, or refunded, and may be discarded.

2.3. To request a Return Authorization, you must provide: (a) your order number; (b) the email address used at checkout; and (c) a description of the reason for the return, including any photo or video evidence required under Section 5.

  1. CONDITIONS FOR A REFUND

3.1. A refund will be issued only after all of the following conditions are satisfied:

(a) the request was submitted within the 60-day period under Section 1;

(b) a Return Authorization was issued under Section 2;

(c) for non-defective returns, the item was shipped back and physically received and inspected at our facility;

(d) the item is returned complete, including the device, charger, and all included accessories; and

(e) the item is in reasonable condition, free of damage beyond normal trial use.

3.2. Return shipping costs are the responsibility of the customer for all non-defective returns. We strongly recommend a tracked and insured shipping method. We are not responsible for, and will not refund, items lost or damaged in return transit that we do not receive.

  1. NON-DEFECTIVE RETURNS (CHANGE OF MIND / DISSATISFACTION)

4.1. For returns where the product is not defective (including "changed my mind," "did not work for me," or similar), a refund is issued only after the item is received and inspected in accordance with Section 3.

4.2. We do not issue refunds on non-defective items that are retained by the customer. There is no "keep the item" refund option.

4.3. Refund amounts for non-defective returns cover the price of the product only. Original shipping charges and any expedited-shipping upgrades are non-refundable.

  1. DEFECTIVE OR DAMAGED ITEMS

5.1. If an item is defective or arrives damaged, you must notify us within the 60-day period and provide photographic or video evidence clearly demonstrating the defect or damage upon request.

5.2. Because the device ships with minimal battery charge, "will not power on" claims require you to first complete a charge-and-reset procedure with our support team. Many such claims are resolved at this stage.

5.3. Once a defect is verified, we will, at our discretion, provide a free replacement or a full refund. In most verified defect cases, the customer will not be required to ship the item back.

  1. LIMITS ON GUARANTEE CLAIMS

6.1. The 60-day guarantee applies to genuine, first-time trial of the product and is limited to one (1) unit per customer, order, household, or payment method.

6.2. Repeated, serial, or multiple-unit refund requests may be declined and are reviewed on a case-by-case basis. We reserve the right to refuse a refund where abuse of this Policy is reasonably suspected.

  1. ITEMS NOT ELIGIBLE FOR RETURN OR REFUND

7.1. The following are not eligible:

(a) requests made after the 60-day period;

(b) items returned without a Return Authorization;

(c) items returned incomplete, or damaged beyond normal trial use;

(d) non-defective items that are not returned to and received by us;

(e) original and expedited shipping charges; and

(f) free or promotional bonus items included with the order.

  1. REFUND PROCESSING

8.1. Approved refunds (and, for non-defective returns, refunds following receipt and inspection of the item) are issued to the original payment method within five (5) to ten (10) business days of approval.

8.2. Posting times to your account are determined by your bank or card issuer and are outside our control.

  1. RETURN ADDRESS

9.1. Do not ship any item until a Return Authorization has been issued. Authorized returns are to be sent to:

Napelle Returns 2600 Tilton Rd, Unit #5273 Egg Harbor Township, NJ 08234 United States

  1. ORDER CHANGES AND CANCELLATIONS

10.1. Requests to change or cancel an order must be submitted as soon as possible after purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

  1. CHARGEBACKS

11.1. If you experience any issue with your order, you must contact us first to seek resolution under this Policy.

11.2. Initiating a chargeback or payment dispute while retaining the product, or without first contacting us and allowing a reasonable opportunity to resolve the matter, constitutes a breach of this Policy. We will contest such disputes with the payment processor using order, delivery, and communication records.

  1. CONTACT

12.1. All return, refund, and replacement requests must be directed to info@fmsgroupnj.com. Requests submitted through other channels may not be processed.

  1. AMENDMENTS

13.1. We reserve the right to amend this Policy at any time. The version in effect at the time of your purchase governs your order.